Safaricom, a leading telecommunications company in Kenya, is actively seeking talented professionals for the positions of Channels Planning and Site Reliability Engineer (SRE). This recruitment drive is aimed at identifying candidates who are passionate about enhancing digital platforms and ensuring operational excellence. The roles are based within Safaricom’s dynamic team, responsible for overseeing the stability, performance, and continuous improvement of the company’s digital channels. Below, we provide a comprehensive overview of the job responsibilities, qualifications, and application process.
Job Overview
As part of the Channels IT team, the successful candidate will report to the Delivery & Support Lead, Channels IT. The primary responsibility will be to ensure the availability, performance, and security of Safaricom’s digital channels, which include mobile applications, websites, chatbots, and more. The role blends operational support with technical expertise to deliver top-tier digital experiences that align with Safaricom’s business goals.
Key Responsibilities
- Digital Channels Applications’ Stability
- Proactively support and maintain the digital channels to ensure consistent availability and performance.
- Develop and implement automation tools to monitor and manage systems, ensuring all applications meet set performance standards.
- Respond promptly to incidents, resolving issues within the stipulated Service Level Agreements (SLAs) to minimize disruptions.
- Utilize advanced AI tools for system monitoring and troubleshooting to prevent downtime and performance bottlenecks.
- Channel Development and Enhancement
- Focus on the continuous improvement of digital applications by enhancing mobile apps, websites, and social media platforms.
- Manage the deployment of new features, bug fixes, and version upgrades while adhering to change management protocols.
- Implement cutting-edge technologies such as Machine Learning (ML), AIOPS, and automated processes to improve channel performance.
- Channels System Planning
- Ensure timely deployment of software patches to optimize performance across platforms.
- Oversee capacity planning, identifying both current and future resource requirements to maintain optimal service levels.
- Conduct Business Continuity Planning (BCP) exercises and Disaster Recovery (DR) drills to ensure uninterrupted service in case of system failures.
- Compliance and Security
- Ensure all digital channels comply with national and international security standards, including the Data Protection Act.
- Implement security measures to protect user data and secure online transactions from cyber threats.
- Conduct regular risk assessments to identify and mitigate potential vulnerabilities in the platform’s infrastructure.
- Continuous Improvement and Innovation
- Stay ahead of emerging trends and new technologies to keep Safaricom’s digital channels at the forefront of innovation.
- Lead initiatives aimed at driving continuous improvements in service delivery, including the adoption of No-Ops technologies and predictive maintenance tools.
- Monitoring Platforms and Key Processes
- Regularly monitor and assess critical processes to ensure business goals are met, and areas for improvement are identified.
Desired Skills and Qualifications
To be considered for the Channels Planning and SRE Engineer role at Safaricom, candidates must meet the following requirements:
- A Bachelor’s degree in engineering, computer science, or a related field.
- At least 2 years of experience in IT or software engineering, preferably within a telecommunications environment.
- Technical expertise in cloud computing, RPA, and microservices is highly advantageous.
- Strong skills in system administration, application monitoring, and performance tuning.
- Experience with relational databases such as MySQL or PostgreSQL, and non-relational databases like MongoDB.
- Familiarity with Unix/Linux operating systems and SSL security protocols.
- A proactive approach to problem-solving, with the ability to work independently and drive solutions for complex technical challenges.
How to Apply
Interested candidates who meet the qualifications and are eager to contribute to Safaricom’s success can apply via the official recruitment portal. Candidates must first create or update their profiles before submitting their applications, attaching an up-to-date resume. The application deadline for this role is January 15, 2025.
For more information on how to apply, visit Safaricom Careers.
Why Work with Safaricom?
Working at Safaricom presents a unique opportunity to be part of a transformative company that is constantly evolving. The company values innovation and operational excellence, offering a dynamic and inclusive work environment. Safaricom’s commitment to employee development ensures that team members receive ample opportunities for growth through training and skill-building programs.
In addition to a competitive salary and benefits, Safaricom offers employees a chance to make a meaningful impact through their work. The company is not only a leader in the telecommunications industry but also a key player in driving digital transformation in Kenya and across the African continent.
Conclusion
The Channels Planning and SRE Engineer roles at Safaricom offer an exciting opportunity for individuals passionate about technology, innovation, and digital transformation. With a focus on operational excellence and continuous improvement, this role is ideal for those looking to grow their careers in a fast-paced, challenging, and rewarding environment. If you meet the qualifications and are ready to take on the challenge, don’t hesitate to apply before the deadline.
For further insights on careers in IT and telecommunications, check out resources like LinkedIn Learning for courses in system administration, cloud computing, and cybersecurity, which can help boost your qualifications for similar roles.