Safaricom, one of Kenya’s leading telecommunications companies, is opening its doors for recruitment in 2025, inviting talented professionals to join its dynamic team. As one of the most influential organizations in East Africa, Safaricom is renowned not only for providing innovative services but also for its commitment to enhancing the lives of its employees. The recruitment process for various roles in 2025 offers exciting opportunities for those looking to build a career in the telecommunications sector. This blog post covers everything you need to know about the current job openings, the application process, and the requirements for each position.
About Safaricom
Founded in 1997, Safaricom has grown to become Kenya’s leading mobile network operator, serving over 42 million customers and contributing significantly to the country’s economic growth. The company offers a wide range of services, including mobile and data services, mobile banking (M-Pesa), and internet services, and is recognized for its contributions to technological advancement in East Africa. Safaricom has also made notable strides in promoting corporate social responsibility, with a strong focus on education, healthcare, and environmental sustainability. With a focus on innovation, Safaricom’s culture fosters growth, learning, and a collaborative environment.
Available Safaricom Jobs and Vacancies for 2025
Safaricom is recruiting for a variety of positions across different departments in 2025. The roles are spread across various job functions including technology, business development, customer experience, and operations. Some of the key positions currently available include:
1. Mpesa API Engineer
The Mpesa API Engineer will be responsible for designing, developing, and maintaining APIs that facilitate Mpesa’s integration with third-party services. Applicants should have a degree in Computer Science, Information Technology, or a related field, with experience in API development and a strong understanding of mobile financial services.
2. Senior Cyber Defense Centre Analyst
This role involves ensuring the security of Safaricom’s networks and systems. Ideal candidates must have a strong background in cybersecurity, with at least 5 years of experience in cyber defense and security operations. Knowledge of threat intelligence and incident response is essential for this position.
3. Fraud Operations Analyst
The Fraud Operations Analyst will focus on identifying and mitigating fraud-related activities within Safaricom’s services. Applicants should have a background in risk management, with at least 3 years of experience in fraud detection and prevention.
4. Backend Microservices Developer
This role involves building and maintaining the backend services that power Safaricom’s applications. Candidates should have experience in microservices architecture, as well as proficiency in Java, Python, or other relevant programming languages.
5. CRM Software Engineer
The CRM Software Engineer will be responsible for developing and maintaining the customer relationship management system, enhancing customer engagement, and ensuring the smooth operation of customer service platforms.
6. Senior Manager/Lead – User Experience & Design Research
The Senior Manager for User Experience (UX) and Design Research will be tasked with overseeing the user experience design process for Safaricom’s products and services. This includes conducting user research, prototyping, and ensuring a seamless customer experience.
7. Integrated Credit Solutions Specialist
This role focuses on developing and implementing integrated credit solutions that benefit Safaricom’s customers. Applicants should have a background in finance or business, with experience in credit management, particularly in the telecommunications or fintech sectors.
8. Programme Manager
The Programme Manager will oversee multiple projects within the organization, ensuring they align with Safaricom’s strategic goals. Candidates should have a strong background in project management, with experience leading cross-functional teams.
9. M-Pesa Africa – Strategy & Partnership Manager
This position is ideal for someone with experience in strategy development and partnership management. The successful candidate will drive M-Pesa’s expansion across Africa and manage relationships with key business partners.
10. Internship Opportunities
For those looking to gain experience, Safaricom is also offering a range of internship opportunities. These are designed for final-year students or recent graduates looking to gain hands-on experience in various departments such as IT, marketing, and operations. Interns will be given the opportunity to work on real-world projects and learn from industry experts.
What Does the Safaricom Recruitment Process Entail?
The recruitment process at Safaricom is straightforward but requires applicants to follow a series of steps. First, candidates must visit the official Safaricom careers page to explore available roles. The website features a user-friendly interface that allows applicants to filter jobs by category or location.
Once you’ve identified a position that matches your skills and qualifications, you will need to create an account on the Safaricom recruitment portal. From there, you can fill out the application form, upload your CV, and submit any necessary supporting documents such as your academic certificates, ID, and a cover letter.
It’s important to ensure that your application is complete and that all documents are uploaded correctly, as incomplete applications may be rejected. After submitting your application, candidates may be invited for further assessment, which may include interviews or skills testing, depending on the role.
Requirements for Safaricom Jobs
Each position has specific educational qualifications and experience requirements. For example:
- Programme Manager: A Master’s degree in Developmental Studies, Social Science, or a related field, along with significant experience in programme management and data analysis.
- Integrated Credit Solutions Specialist: A degree in Business or IT, with at least 6 years of experience in the fintech or telecommunications sector.
- Senior Manager Governance: A Bachelor’s degree in a relevant field such as Information Technology or Engineering, with at least 5 years of experience in governance and information security.
In addition to these role-specific requirements, Safaricom values candidates who are innovative, collaborative, and passionate about technology. Candidates must also demonstrate a commitment to Safaricom’s core values of integrity, innovation, and teamwork.
Application Deadline for Safaricom Recruitment 2025
Applications for Safaricom’s 2025 recruitment process are open until February 15, 2025. It’s crucial to submit your application before the deadline, as late applications will not be considered. Safaricom encourages all interested candidates to apply as soon as possible to avoid missing out on the opportunity.
Conclusion
Safaricom’s recruitment for 2025 presents a fantastic opportunity for talented professionals to join one of the most innovative and successful companies in East Africa. Whether you are a seasoned professional or a recent graduate, there are multiple positions that cater to different skills and experience levels. By following the application process carefully and meeting the outlined requirements, you can increase your chances of landing your dream job at Safaricom. For more information and to apply, visit the official Safaricom careers portal and start your journey towards a rewarding career with Kenya’s top telecommunications company.